Customer Support Representative (Fixed-Term)
Customer Support Representative handling pre-trip and complex customer cases for the global support team. Role focuses on case ownership, operational processes, and improving support workflows.
What you'll do
- Handle booking inquiries via phone, email, and chat
- Manage booking changes, add-ons, and documentation requests
- Own and resolve complex or escalated customer cases
- Follow SOPs and meet KPIs including CSAT and response times
- Contribute to knowledge base and process improvement
What they're looking for
- At least 2 years customer support experience
- Experience with complex cases or escalations preferred
- Comfortable using CRM and ticketing platforms
- Strong written and verbal communication skills
- Willing to work onsite with shifting schedules and weekends
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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