Product Support Specialist for SaaS Platform
Customer-facing support role resolving complex issues for a SaaS product. Part of the product support function working alongside technical support specialists.
What you'll do
- Understand the product to diagnose complex customer issues
- Troubleshoot problems and find fast workarounds
- Keep customers informed during incidents and outages
- Escalate and collaborate with Technical Support Specialists when needed
What they're looking for
- Ability to handle non-routine, judgment-based inquiries
- Resourcefulness and ownership in problem resolution
- Comfort working with AI for basic questions and handling complex ones
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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