Customer Support Specialist (Phone, Email, & Chat), Australia
Provide multi-channel patient support for Juniper users, resolving issues and coordinating care. Join the patient support team working with clinicians, pharmacies, and delivery partners.
What you'll do
- Resolve patient issues via email, chat, and inbound/outbound calls
- Coordinate with doctors, pharmacies, and delivery partners
- Meet and exceed CSAT, ticket resolution, and AHT targets
- Identify and implement process improvements and automation
- Monitor and escalate recurring ticket trends to team leaders
What they're looking for
- 2+ years in telehealth, healthcare support, or related service roles
- Strong English written and verbal communication skills
- Experience with Mac and Google Suite
- High attention to detail and proactive problem solving
- Interest or experience in healthcare and wellness
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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