Senior Patient Support Specialist, UK (Mid-Shift)
Customer support role focused on resolving patient issues for Juniper weight-management patients. Part of the patient support/customer operations team handling email, chat, and calls.
What you'll do
- Own and resolve patient issues across email, chat, and calls
- Coordinate with doctors, pharmacies, and delivery partners
- Meet and exceed CSAT, ticket, and handling time targets
- Identify process improvements and implement solutions
- Monitor ticket trends and escalate recurring issues
What they're looking for
- At least 4 years in telehealth or customer-facing support roles
- Strong English written and verbal communication skills
- Strong attention to detail and problem-solving mindset
- Experience with customer service software and good computer skills
- Interest or experience in healthcare or allied services
Skills
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