Operations Support Specialist, Manila (AU Support)
Customer-facing operations role in the Medical Operations team supporting practitioners and patient consults. Focuses on ensuring practitioners have required tools and that patients are seen on time.
What you'll do
- Serve as first contact for practitioners and pharmacy partners
- Monitor consult queues and act to keep wait times low
- Diagnose and escalate operational and technical issues
- Coordinate practitioner onboarding and train on telehealth tools
- Own and improve a specific operational function end to end
What they're looking for
- 3+ years in customer support, operations or patient-facing roles
- Familiarity with Google Sheets, Notion, Slack and rostering tools
- Comfortable with basic automation tools like Zapier or Slack workflows
- Strong attention to detail and accuracy on repeatable processes
- Willingness to work rostered shifts including weekends
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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