Customer Support Specialist (Philippines-Based)
Customer Support Specialist handling customer queries and technical issues for qlub's payment products. Role sits within the Philippines operations team focused on supporting restaurants and partners.
What you'll do
- Respond to customer queries via phone, email, and chat
- Identify and troubleshoot customer issues with the service
- Record and report product issues and customer feedback
- Coordinate with Operations to ensure technical issues resolved
What they're looking for
- 1 - 2 years customer support experience, fresh graduates welcome
- Excellent written and verbal communication skills
- Ability to multitask and prioritise in fast-paced environment
- Availability to work flexible hours including weekends
- Mandarin speaking required for liaising with Chinese associates
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Qlub. We link straight to the source.