Customer Service Analyst
Customer Support Analyst handling escalated inquiries and analyzing support data. Role sits within the support team and collaborates with Product, Engineering, and Operations.
What you'll do
- Handle escalated customer issues via email, chat, phone, and ticketing
- Track KPIs like response times, resolution rates, and satisfaction
- Analyze support data to find trends and process improvements
- Create and maintain support documentation and training materials
- Support onboarding and collaborate cross-functionally to resolve issues
What they're looking for
- 3-5 years in customer support or related role
- Excellent written and verbal English communication skills
- Familiarity with Zendesk, Freshdesk, Salesforce Service Cloud, or similar
- Willingness to work flexible hours, including weekends and holidays
- Attention to detail and strong analytical problem-solving skills
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of First Circle. We link straight to the source.