Patient Support Specialist, Australia Support
Customer support role providing multi-channel patient assistance for Juniper patients. Part of the customer support team working with clinical and delivery partners.
What you'll do
- Own and resolve patient issues across email, chat, and calls
- Coordinate with doctors, pharmacies, and delivery partners
- Meet and exceed CSAT, ticket and handling time targets
- Identify process improvements and implement automation
- Monitor ticket trends and escalate recurring issues
What they're looking for
- 2+ years in telehealth, customer service, or similar roles
- Strong English written and verbal communication skills
- Experience with Mac and Google Suite and customer service software
- High attention to detail and proactive problem solving
- Interest or experience in healthcare or allied services
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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