Director, Customer Service
Lead and scale Eucalyptus patient support operations in the Philippines. Role sits within Patient Operations and partners with medical, product, and patient experience teams.
What you'll do
- Optimize daily phone, chat, and email support operations
- Design workflows, queue management, and escalation frameworks
- Build learning, quality, and knowledge management systems
- Coach managers and embed a performance-based culture
- Create dashboards and present operational insights to leadership
What they're looking for
- 7+ years in operations, healthcare or patient-facing preferred
- Experience building or scaling a support function
- Familiarity with CRM or ticketing systems like Zendesk
- Experience mentoring leaders and running structured management
- Willingness to be onsite at least 2 days per week
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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