Customer Success Manager - Scale Team
Customer Success Manager responsible for managing a large portfolio of advertisers on the Scale team. Role sits within the Customer Success function supporting feature adoption, renewals, and account growth for the Smartly platform.
What you'll do
- Manage a large book of customers as main point of contact
- Train customers and drive product feature adoption
- Drive renewals, account expansion, and customer satisfaction
- Collaborate with Sales, Product, Engineering and other teams
- Improve processes and contribute to Customer Success initiatives
What they're looking for
- 4+ years relevant customer-facing experience
- Ability to learn new tools and processes quickly
- Advanced knowledge of paid social advertising platforms
- Results-driven with ability to meet commercial targets
- Strong communication and organizational skills
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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