Customer Contact Director – Patient Operations
Lead the Philippines-based patient support operations team and build scalable support processes. Own operational strategy, quality, learning, and cross-functional readiness for patient and medical support channels.
What you'll do
- Optimize daily phone, chat, and email support operations
- Design workflows, queue management, escalations, and reporting cadence
- Build learning, knowledge management, and quality assurance programs
- Coach managers and supervisors, embed performance-based culture
- Create dashboards and present operational insights to leadership
What they're looking for
- 7+ years operations experience, healthcare or patient-facing preferred
- Proven experience building or scaling a support function
- Familiarity with CRM/ticketing systems such as Zendesk or Salesforce
- Experience mentoring leaders and running training or knowledge programs
- Willingness to be onsite a minimum of 2 days per week
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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