Merchant Operations Supervisor
Supervise a merchant operations team focused on partner onboarding, support, and process improvement. Role sits on the merchant/partner operations function ensuring partner experience and issue resolution.
What you'll do
- manage partner queries, support requests, and operational coordination
- oversee merchant onboarding, documentation, and record-keeping
- handle store creation, closure, and clerk management
- identify process bottlenecks and streamline cross-team workflows
- document issues and escalate complex merchant console problems
What they're looking for
- Bachelor's degree in industrial engineering, administration, or related field
- minimum 2 years leading at least 3 subordinates in merchant support
- comfortable with Google Suite, Microsoft Excel, and analytics tools
- robust knowledge and experience in data analysis
- detail oriented with experience working under robust SLAs
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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