Manager, IT Operations

Manager responsible for global IT operations strategy and execution for Tarro. Role sits in the IT team, managing a team and improving IT operating models and efficiency.

What you'll do

• Define and execute IT Operations strategy and operating models
• Manage and coach a team of IT Operations staff
• Participate in production support and resolve escalated issues
• Develop and enforce IT policies and service management support
• Baseline IT KPIs, automate processes, and report to executives

What they're looking for

• 8+ years of IT experience with 3+ years leading a team
• Experience with IT KPIs, metrics, and performance management
• Generalist knowledge of networking, security, and workstation tech
• Experience with scripting and APIs
• Able to work independently in ambiguous situations

Skills

• networking
• information security
• workstation technologies
• scripting
• APIs
• IT KPIs
• service management
• AIOps

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.