Member Experience Operations Officer
Provide first-line technical support for high-value online payment customers. Work within the member experience / customer support function to resolve issues and maintain customer relationships.
What you'll do
- Provide Level 1 technical support via phone and email in a 24/7 environment
- Diagnose hardware and software failures using established procedures
- Escalate high-profile issues to appropriate resources
- Coordinate across teams to resolve customer requests and follow up as needed
What they're looking for
- Graduate from a relevant university degree program
- At least 2 years phone/email technical support in a BPO serving international clients
- IT experience reading logs and understanding statuses
- Experience with payment solutions is advantageous; Zendesk experience preferred
- Fluent written and spoken English with strong customer service skills
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Thunes. We link straight to the source.