Strategic Operations Lead

Lead a team that connects frontline operations to product and client success, improving processes through data-driven feedback. Role sits within Strategic Operations focused on service quality and cross-functional escalation.

What you'll do

• Manage day-to-day performance of 30 to 50 specialists
• Monitor and analyze enterprise signals and produce data-backed findings
• Serve as primary escalation point for quality gaps and process failures
• Partner with cross-functional teams to close feedback loops and track resolutions
• Identify recurring onboarding and configuration issues and escalate to product

What they're looking for

• 3 to 5 years experience in customer-obsessed environments
• Strong analytical ability to track and surface trends
• Comfortable in fast-paced, ambiguous, roll-up-your-sleeves settings
• Ability to collaborate cross-functionally and follow issues to resolution
• Precise written and verbal communication skills

Skills

• operational coaching
• data analysis
• escalation management
• process improvement
• service quality playbook development

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.