Operations Specialist

Customer-facing role handling inbound calls and identifying operational issues. Part of the support organization bridging customer experience and client operations.

What you'll do

• Handle inbound customer calls as primary daily responsibility
• Identify and assess client-facing signals needing escalation
• Contact clients directly for simple confirmations when appropriate
• Escalate issues with clear, structured context for action
• Review experience data and surface patterns to leadership

What they're looking for

• Professional fluency in English for phone conversations
• Strong active listening and comprehension skills
• High agency and proactive problem handling
• Detail-oriented with clear written summaries under pressure
• Ownership mindset over client and customer experience

Skills

• CRS
• escalation handling
• client-facing support
• restaurant operations
• hospitality

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.