Head of Customer Experience
Lead the enterprise customer experience strategy and governance for a regulated crypto fintech. This role sits in executive leadership and reports to the President.
What you'll do
- Define and own company-wide customer experience vision and strategy
- Provide executive oversight to Customer Experience leadership and operations
- Drive customer experience transformation, digital initiatives, and AI projects
- Set CX policies, governance, annual roadmap, and performance reporting
- Represent CX in executive discussions and with regulators and partners
What they're looking for
- Progressive leadership in CX, Customer Operations, or Customer Success
- Executive experience managing senior leaders and cross-functional initiatives
- Fintech, crypto, or financial services experience with retail users
- Track record of meeting CX metrics and regulatory compliance
- Experience with AI-enabled CX transformation preferred
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Coins.ph. We link straight to the source.