Support Team Lead - APAC

Manila, Manila, Philippines

Lead the On-Trip Support and Roadside Assistance teams to manage daily operations and escalations. The role sits within customer support, focused on service quality and team development.

What you'll do

Lead and develop On-Trip Support and Roadside Assistance teams
Handle escalated complaints and complex customer cases
Supervise roadside assistance coordination and emergency support
Monitor CSAT, response and resolution time metrics
Update procedures, training materials, and knowledge base

What they're looking for

Diploma or Bachelor in Business, Hospitality, Tourism or related field
At least 3 years customer service experience in relevant industries
1-2 years experience in a supervisory or leadership role
Experience with CRM and ticketing systems
Proven experience handling escalated customer complaints

Skills

CRM
ticketing systems
customer service standards
analytics
conflict resolution
coaching
decision-making

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

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