Global Support Agent
Customer-facing role delivering pre-trip support and resolving complex cases for global operations. Position sits within the customer support/global support team handling bookings and pre-departure processes.
What you'll do
- Handle customer inquiries via phone, email, and chat
- Manage booking changes, add-ons, and documentation requests
- Own and resolve complex escalation cases end to end
- Follow SOPs, meet KPIs, and document interactions in CRM
- Support process improvements and update knowledge base
What they're looking for
- At least 2 years customer support experience
- Experience with complex cases or escalations preferred
- Comfortable using CRM and ticketing platforms
- Strong written and verbal communication skills
- Able to work shifts including weekends and holidays
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Indie Campers. We link straight to the source.