Global Support

Manila, Manila, Philippines

Customer-facing role delivering real-time and post-trip support for customers on road trips. Part of the support team handling troubleshooting, escalations, and knowledge sharing to improve service.

What you'll do

Provide immediate on-trip support via phone, chat, and email
Guide customers through RV systems and appliance troubleshooting
Manage escalations following internal decision trees and protocols
Handle post-trip inquiries and explain procedures and next steps
Record case insights and share learnings to improve documentation

What they're looking for

1-3 years in customer support or related roles
Fluent in English
Basic troubleshooting knowledge or willingness to learn
Ability to follow procedures and manage multiple cases
Comfortable with CRM and ticketing systems

Skills

customer support
CRM
ticketing systems
technical troubleshooting
communication
escalation management
knowledge base maintenance

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

This job comes from the career page of Indie Campers. We link straight to the source.