Patient Support Team Lead (Australia Support), Manila
Lead and coach the Manila-based patient support team for the Australia market. Own daily operations, performance management, reporting, and escalation handling for the support function.
What you'll do
- Run daily stand-ups and manage ticket queues and workload balance
- Conduct weekly 1:1s, coach agents, and manage performance plans
- Produce reports and perform data analysis on team and agent metrics
- Act as escalation point for complex patient issues and stakeholder communication
- Drive process improvements and support ad-hoc operational tasks
What they're looking for
- At least 4 years of full-time leadership experience
- Proficient in Google Suite, Slack, Notion; Zendesk experience a plus
- Excellent spoken and written English
- Located near or within Metro Manila, Philippines
- Stable home internet connection of at least 30 Mbps
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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