Contact Center Team Lead (Australia Support), Manila
Lead a Manila-based contact center team providing Australia patient support for Juniper. Role sits within Manila support operations focusing on agent performance, operations, and escalation management.
What you'll do
- Run daily stand-ups and manage ticket queues and workload balance
- Coach agents via weekly 1:1s and manage performance improvement plans
- Own reporting, data analysis, and prepare regular performance reports
- Act as primary escalation point for complex patient situations
- Drive process improvements and support ad-hoc operational needs
What they're looking for
- Minimum four years full-time leadership experience stated
- Proficient with Google Suite, Slack, Notion and productivity tools
- Excellent spoken and written English communication skills
- Located near or within Metro Manila with hybrid availability
- Stable home internet of at least 30 Mbps and suitable workspace
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
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