Global Customer & Clerk Support Sr Manager

Hybrid
Taguig City
Full-Time

Senior manager role leading Customer and Clerk support operations across Southeast Asia. Based in SE Asia, the role sits within the Global Support Ops organization driving standardized metrics and cross-country alignment.

What you'll do

manage daily operations of Customer and Clerk support teams in SE Asia
monitor and improve support metrics like handle time and satisfaction
align and collaborate with Country Manager and Commercial Director
standardize global metrics, QA, and support initiatives across countries
optimize resources and coordinate fraud prevention with Risk teams

What they're looking for

experience managing large, complex support teams
experience building teams or processes from scratch
7+ years in operations at high-growth startups
advanced Google Sheets or Excel and analytics comfort
bachelor degree in business, economics, finance, or related field

Skills

BPO management
CRM migration experience
G-Sheets
Microsoft Excel
SQL basics
Fraud prevention coordination

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

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