IT Support Engineer

Provide on-site or remote technical support for end-users across hardware, software and network issues. Work within the IT/support team to stabilize operations, improve user experience, and support IT projects and incidents.

What you'll do

• Monitor and maintain computer systems and networks
• Install and configure hardware, software, printers, and scanners
• Troubleshoot production applications, networks, and escalate when needed
• Provide phone, email and chat support and respond to tickets within SLAs
• Manage IT assets, documentation, and assist in rollouts and incidents

What they're looking for

• Experience with Linux, Windows and MacOS
• At least 2 years handling operations and production support issues
• Basic network administration knowledge (WAN, LAN, DNS, DHCP)
• Familiarity with network tools like ssh, ping, traceroute, telnet
• Ability to work night shifts, off-hours and weekends if required

Skills

• Linux
• Windows
• MacOS
• DNS
• DHCP
• ssh
• Jenkins
• Ansible

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.