Partner Solutions Lead

Hybrid
Taguig City, Metro Manila, Philippines
Full-time Employee

Lead after-sales partner support and operations for Coins.ph. Work across product, CX, compliance and other teams to improve partner experience and retention.

What you'll do

Own end-to-end after-sales Partner Solutions operations
Create and improve SOPs, frameworks, and processes
Coach and develop team members through regular 1:1s
Monitor and report partner support metrics and KPIs
Handle escalated partner concerns and complex cases

What they're looking for

Bachelor's degree or equivalent practical experience
At least 3 years in partner support or similar after-sales role
Experience leading or managing a team in supervisory capacity
Proficiency with ticketing/CRM platforms and reporting tools
Strong communication skills in English and Filipino

Skills

Zendesk
Freshdesk
Salesforce
Excel
SQL
BI/dashboard tools
case/ticket management
process improvement

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.

This job comes from the career page of Coins.ph. We link straight to the source.