Contact Center Team Lead (UK Support), Manila
Lead and support a Manila-based contact centre team providing UK patient support. The role combines people management, operational oversight, and reporting for the support function.
What you'll do
- Run daily stand-ups and manage ticket queues and workload balance
- Deliver weekly 1:1s, coaching, and performance improvement plans
- Produce regular reports and analyse team and CSAT metrics
- Handle escalations and resolve complex patient issues promptly
- Drive process improvements and support cultural initiatives
What they're looking for
- Willing to work full-time (40 hours/week) in a hybrid setup
- Located near or within Metro Manila, Philippines
- Have a suitable work-from-home space and 30 Mbps home internet
- Excellent spoken and written English
- Leadership experience with performance management skills
Skills
Summary written by StartupJobs from the company's listing. The full listing is on the company's website.
This job comes from the career page of Eucalyptus. We link straight to the source.