Onboarding Success Manager

Manage and lead the onboarding of new and reactivated restaurant clients onto Tarro’s platform. Work with product, voice operations, and clients to configure systems and ensure successful go-lives.

What you'll do

• Lead end-to-end onboarding for new and reactivated restaurants
• Interview clients and document operational requirements
• Translate client needs into back-end product configurations
• Perform final QA checks and own first 14 days post-live
• Project-manage cross-functional onboarding workflows

What they're looking for

• Bachelor’s degree in business, technology, engineering or similar
• 3+ years experience in a fast-paced, high-performance startup
• 2+ years experience in project management or client-facing roles
• Strong English verbal and written communication skills
• Highly organized, detail-oriented, and strong problem-solving

Skills

• project management
• client success
• product configuration
• QA
• cross-functional collaboration
• client communication

Summary written by StartupJobs from the company's listing. The full listing is on the company's website.